Our Guarantee & Warranty - Emberly Chimney Cleaners Norristown

The Emberly Chimney Cleaners Norristown Guarantee

We stand behind every chimney sweep, repair, and rebuild we complete in Norristown with a straightforward promise: if it’s not done right, we make it right. That’s the 365-Day Done Right Promise, stamped on every job under the Haven Standard since 2009. Over 38,000 chimneys inspected and cleaned, and every single one left with a written price agreed before work started and a documented photo record proving what was done. No exceptions, no surprises, no chasing us down.

Call (484) 552-9695

What’s Covered

• Workmanship on every sweep, repair, and rebuild. Our technicians perform the work to NFPA 211 standards, and we back the result for a full year. If a joint fails, a seal opens, or a liner settles wrong, we return and fix it at no charge.
• Parts and materials from named manufacturers. We source flue liners from DuraFlex and Olympia Chimney, crown repair compounds from HeatShield, caps and dampers from Gelco and Famco, and specialty fittings from Copperfield. If a factory defect surfaces, we handle the exchange. You don’t chase the manufacturer.
• Complete jobsite cleanup. Chimney work leaves soot, masonry dust, and metal shavings. We remove it all. If we tracked anything through your Norristown home, we clean it. Clause 1 of the Haven Standard requires a written scope before we start, and that scope includes how we leave your space.
• On-time arrival with a named technician. Background-checked, uniformed crews. License information displayed on every page. You get a text when your tech is on the way, and you know who’s arriving. No anonymous subcontractors, no “someone will be there between 8 and 5.”
• Honest pricing locked in writing. The price you approve is the price you pay. Haven Standard Clause 1, H.A.V.E.N. “Have it in writing,” means a written price, written scope, and written warranty delivered before anyone touches your chimney. Never after the tech is already in your living room.

Our Satisfaction Promise

If something isn’t right, call us at (484) 552-9695. A live person answers, 24 hours a day, 7 days a week. No voicemail maze, no “leave a message and we’ll get back to you.”

Here’s what happens next. We pull your documented photo record, Clause 4 of the Haven Standard, and we review exactly what was done. Corrine Halstead or a senior tech walks through your concern with you. If we missed something, we schedule a return visit and we fix it. No diagnostic fees, no re-inspection charges, no arguing about whether it was in scope. The 365-Day Done Right Promise covers labor and materials to correct our own work.

In 16 years and 38,000 jobs, we’ve learned that most complaints aren’t about the brickwork. They’re about not knowing what was done, or why it cost what it cost. That’s why we built the Haven Standard the way we did. You hold the written scope. You hold the photo record. You hold the warranty. When everyone has the same facts, making it right is simple.

If you received a written estimate from another chimney company in Norristown and you’re not sure it’s accurate, bring it to us. Our Free Second Opinion costs nothing. We’ll review their scope against what your chimney actually needs, and we’ll show you the camera footage to back it up.

Before

After

Licensed & Insured Backing

A guarantee is only as solid as the company behind it. We’re licensed and insured, with credentials maintained continuously since 2009. That matters in Norristown, where Montgomery County permits and Pennsylvania’s home improvement contractor requirements create real accountability.

Insurance protects your home if the unexpected happens. A ladder slips, a tool drops, a flue tile cracks during extraction. Our coverage handles the damage, not your homeowner’s policy. Licensing means we’ve met state requirements, passed background checks, and remain in good standing with regulators who can revoke our ability to operate. That’s the real guarantee behind the paperwork. Corrine Halstead put her name on this business, and she puts license information on every page because she has nothing to hide.

When you hire Emberly Chimney Cleaners Norristown, you’re not hoping we show up and do decent work. You’re hiring a company with 38,000 documented jobs, a live phone answered any hour, and a promise written in plain English before anyone starts. That’s the Haven Standard. That’s what we stand behind.

Written by Corrine Halstead, Owner at Emberly Chimney Cleaners Norristown, serving Norristown since 2009.