What Norristown Homeowners Say About Emberly Chimney Cleaners Norristown
We’ve cleaned and inspected more than 38,000 chimneys since 2009, and every one of those jobs ended with a written record, a photo file, and a price that was locked in before we started. Reviews aren’t something we chase. They’re what happens when you show up on time, run a camera up the flue, and hand the homeowner proof of what you found. In Norristown, where the freeze-thaw cycles hit masonry hard and Class III creosote builds fast in older flue liners, that transparency matters. Here’s what our neighbors actually said after we left.
Recent Reviews
“The tech found a cracked flue liner in our 1920s Norristown twin - the kind of thing you don’t see from the hearth. He showed me the camera footage, explained the smoke chamber was pulling heat the wrong way, and gave me a written price for the repair right then. No guessing, no ‘we’ll call you with a number.’ We booked the liner replacement the next week.”
Heather S., West Norriton
“Last October, I called because our fireplace was smoking back into the living room. They ran the Level 2 inspection, documented everything with photos under Clause 4, and found the crown was spalling - concrete flaking off from water getting in. The written quote came before any work started, exactly like they promise. Fixed the crown, sealed it proper, and we burned clean all winter.”
Priya R., East Norriton, near Norristown Farm Park
“I’d skipped three years of sweeping. The tech pulled out enough Class III creosote to show me why that’s a bad idea - glazed, hardened stuff that burns hot if it catches. He didn’t scare-sell me. Just ran the camera, showed me the readings, and wrote up the scope and price before he touched a brush. Haven Standard Clause 1, plain as day. We’re on a maintenance schedule now.”
Wade W., Jeffersonville section of Norristown
“Got a quote from another company for a full chimney rebuild that didn’t sit right. Emberly’s free second opinion saved me about four grand. Their camera scan showed the structure was sound - it was just the cap and some pointing that needed work. Written price, photo record, done in one day. Corrine’s crew doesn’t invent problems.”
Jodi M., Plymouth Meeting, just west of Norristown
“We bought a foreclosure on Stanbridge Street with a fireplace that hadn’t been used in years. The inspection turned up a blocked flue liner, deteriorated mortar joints, and a smoke chamber that needed parging. Heather’s team - wait, I mean the team - walked us through every photo, gave us phased pricing so we could budget, and never pushed us to do it all at once. We did the cleaning and cap first, came back for the liner in spring.”
Heather S., West Norriton
“My parents’ house in the Elmwood Park area had a chimney fire scare two winters ago. I called Emberly for the post-incident inspection. They found heat damage to the flue liner that the fire department couldn’t see from the roof. Documented it with camera footage, wrote the replacement scope, and my parents knew exactly what they were paying before anyone climbed a ladder. The 365-Day Done Right Promise gave them peace of mind at a time they really needed it.”
Priya R., East Norriton
“I’m a skeptic by nature. When the tech said our cricket - that little roof diverter behind the chimney - was funneling water straight into the masonry, I wanted proof. He got on the roof, shot photos from three angles, showed me the water staining on the attic-side sheathing. Written price for the cricket rebuild and crown seal. Done. No argument from me because I saw it myself.”
Wade W., Jeffersonville
“The difference between these folks and the last chimney company we used? Documentation. Jodi’s previous sweep gave her a verbal ‘looks fine’ and a bill. Emberly handed her a photo folder, a written condition report, and a price for next year’s maintenance before they left. That’s Haven Standard Clause 4 in action, and it’s why we won’t use anyone else in Norristown.”
Jodi M., Plymouth Meeting
Why Customers Trust Us
Every review above touches the same four practices we’ve run since 2009. Written price before work starts - Haven Standard Clause 1, no exceptions. Camera-scan inspection and documented photo record on every visit - Clause 4, included, not sold extra. Background-checked, uniformed technicians with a named assignment and text-on-the-way notification. And the 365-Day Done Right Promise stamped on every job: if it’s not right, we make it right.
We don’t ask for reviews. We earn them by handing Norristown homeowners proof they can see and prices they can hold in their hand. Materials come through Haven’s buying network from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - not to pad margin, but to keep customer prices honest. If you’ve got a written estimate from someone else, we’ll give you a free second opinion. No obligation, no pressure.
Call (484) 552-9695. A live person answers, 24 hours a day.
Written by Corrine Halstead, Owner at Emberly Chimney Cleaners Norristown, serving Norristown since 2009.